We are committed to protecting the privacy visitors to our website and those communicating electronically with us. This website complies with all UK national laws and requirements for user privacy and our staff receive training on information security and data protection. 

This policy sets out how we process any personal data we collect from you or that you provide to us. We will keep your information secure and will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully: by visiting our website you are accepting and consenting to the practices described in this policy.

We may collect, store and use the following kinds of personal information:

information you supply

You may supply us with information when filling in forms on our website or ordering goods or services through our website. This includes information you provide when you submit an enquiry through an online form, vie email, via telephone and online methods of communication such as Whatsapp, as well as when taking part in surveys, providing testimonials or leaving feedback on third party websites. The information you give us may include your name, address, e-mail address, phone number/s, company name and that of third parties.

information our website collects

Our website may automatically collect information including technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform. It may also gather information about your visit, including what pages you visit, how long you are on the site, how you got to the site including date and time, page response times, length of visit, what you clicked on, documents downloaded, forms completed and any technical errors experienced etc.

We may use the above information gathered to:

  • Process your order and manage your account.
  • Provide you with information and/or services that you request from us.
  • Email you with special offers on other products and services we think you might like.
  • Administer our site, including troubleshooting and statistical purposes, to improve our site, to ensure that content is presented in the most effective manner for you and for your computer and for security and debugging as part of our efforts to keep our site safe and secure. This information is collected anonymously and is not linked to information that identifies you as an individual. We do not rent, sell or share personal information about you with other people or companies with the exception of cases where possible fraudulent activities are being investigated.

how we store data

Our company securely stores your data online with encrypted access. We store customer information for as long as you remain a customer with our company. We store information provided to us during enquiries for six months. When we delete data we ensure that we do so fully.

how long we keep data

Personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Contact information collected for marketing or newsletter purposes will be retained until removal is requested by the data subject.

cookies

Our website uses cookies to distinguish you from other users of our website, to provide you with a more efficient experience and to help us improve our site. For more information please read our cookies policy.

third party links

Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

marketing

Our company would like to send you occasional information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop our company from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us to let us know.

social media

Communication and engagement on social media platforms that this website and its owners participate on are custom to terms and conditions and privacy policies held with each social media platform. Users are advised to use caution when it comes to privacy on social media platforms. 

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request.

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy web links. Users are advised to use caution before clicking on shortened urls; many social media platforms are prone to spam and hacking. This website and its owners cannot be held liable for any damages or implications caused by visiting shortened links.

your rights

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

the right to access (the right to request copies of your personal data)

the right to erasure (the right to be forgotten)

the right to object (the right to have us stop using your data)

the right to amendment (the right to have incorrect data amended)

the right to access (to be given a copy of all the data we hold on you)

the right to restriction of processing (to restrict the use of your data)

the right to data portability (the right to request that we transfer your data to another organisation)

If you would like to exercise any of these rights, please contact us. You are also entitled to raise a complaint with www.ico.org.

disclaimer

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any personal data transmitted to our site; use of this website and any transmission of personal information is carried out at your own risk. 

changes to this policy

Any changes we may make to our privacy policy in the future will be posted on this page. If you have any questions about this policy please contact us via our Contact page.